{"id":575,"date":"2025-03-13T09:49:52","date_gmt":"2025-03-13T08:49:52","guid":{"rendered":"https:\/\/digigreen.ba\/public-services-2\/"},"modified":"2025-12-05T15:19:22","modified_gmt":"2025-12-05T14:19:22","slug":"public-services-2","status":"publish","type":"page","link":"https:\/\/digigreen.ba\/en\/public-services-2\/","title":{"rendered":"EU4 Digital transformation"},"content":{"rendered":"\n
\"\"<\/span>
\n

EU4 digital transformation\u00a0in\u00a0Bosnia and Herzegovina<\/strong><\/p>\n\n\n\n

Digital Services for a modern and developed Bosnia and Herzegovina<\/h1>\n<\/div><\/div>\n\n
\n
\n
\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n

For more than a decade, Bosnia and Herzegovina has been moving towards a systemic reform of public administration.<\/h1>\n\n\n\n

This reform includes the continued development of e-Government as a key element of digital transformation, aimed at enabling simple and efficient access to public services.<\/strong>Despite significant efforts, citizens and businesses still cannot fully access public administration services electronically.A dominant challenge remains the fragmented, sectoral approach in which institutions do not view services from the perspective of citizens, companies, and their actual needs.<\/p>\n\n\n\n

It is therefore necessary to further strengthen the strategic focus on interoperable systems within public administration, supported by electronic identification, electronic authentication, and electronic signatures. Digitalized and consolidated registers, together with credible data sources, will\u2014combined with process and service optimization\u2014contribute to greater satisfaction among citizens and the business community.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

\n
\n

The establishment of e-Government<\/mark>, or the digitalization of public services, requires several key prerequisites:<\/p>\n\n\n\n

\n
\n
\"\"<\/figure>\n\n\n\n

Support from key political decision-makers and a clearly defined and visible institution leading the e-Government implementation process;<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

A legal framework that enhances public trust and grants government institutions the mandate to conduct their operations and administrative procedures electronically;<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

A public administration that is ready and willing to change its way of working, exchange information, and place the needs of citizens and businesses at the center of its activities;<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

The project’s response to this situation<\/p>\n\n\n\n

The project strengthens the capacities of local institutions and contributes to the achievement of goals defined in the Reform Agenda for BiH, the EU Digital Decade Policy Programme 2030, the Economic and Investment Plan for the Western Balkans, and the Digital Agenda for the Western Balkans, as well as other relevant strategies and policy documents such as the Strategic Framework for Public Administration Reform in BiH 2018\u20132027 with its Revised Action Plan, the implementation of the Interoperability Framework in BiH, the Draft e-Government Development Strategy in BiH 2024\u20132028, and planning documents currently being developed by other levels of government.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n